Quality Ambassadors

A platform for monitoring data from secret customers regarding the evaluation of government services and other evaluation criteria of the Government Service Bureau.

Chatbot

The virtual assistant for customers to facilitate the submission of requests for communications and complaints, book an appointment to obtain a service in a government service center, express thanks, or make proposals to improve the provided services.

Omni-Channel Care

It allows government entities to quickly communicate with their customers through official channels such as social media and e-mail through a unified platform that collects and manages inputs received from all channels.

Government Service

A direct platform that improves the experience of customers of government service centers through a controlled call system between all government entities participating in service centers.

Modern Research

Enabling government entities to use AI to raise the competencies of employees in Government entities customers data and needs collection monitoring process, and the most prominent challenges they face, so that they can analyse and use them in cintinuous development work.

Knowledge Base

A developed platform for collecting data, information, service procedures, and submission mechanisms that benefit customers and government entities employees with their different needs, answer their inquiries, and facilitate access to information.

E-participation

A direct electronic platform to raise the levels of community participation with government agencies and open the doors of digital communication with the citizens of Qatar regarding legislation and government services.

Display

A direct platform that displays the monitored data from all systems and channels to facilitate follow-up and performance monitoring.

Publishing

An AI-powered platform that facilitates publishing on official social media channels through a unified platform.