The Civil Service and Government Development Bureau held a design thinking workshop at the Government Services Center in the Pearl. Employees of service agencies of the 12 government service centers participated to improve customers' experience and develop the centers' services through brainstorming sessions, generating ideas, and reviewing the quality of current services.

This initiative comes within the broader effort of the Civil Service and Government Development Bureau towards spreading the culture of pioneering thought in the government sector, modeling the development of services, and then expanding its scope more significantly. The concept of "simulating the situation of service recipients" was explained, the problem was defined, and solutions were devised to be modeled and tested.

These workshops will result in a set of ideas that have been worked on in a participatory manner, led and directed by a group of female Qatari designers specialized in service design.